Birthday Sale Return Policy
All discounted merchandise purchased as part of the birthday sale, as well as all marked down product are considered FINAL SALE. No refunds, exchanges, or price adjustments will be offered on birthday sale purchases.
If you wish to return or exchange an item, you must be in contact with our team at firstname.lastname@example.org, within 5 days of receiving the item. The item must then be received by our team within 14 days of the original delivery date. Anything received after this date will not be eligible for refund. All preorder items, if regular price, will be eligible for return within the time period listed above. We do not offer price adjustments.
To be eligible for a return, your item must be unused and in the same condition that you received it. Please ensure when sending back items they are covered by tissue or plastic to avoid it getting dirty or damaged.
Please note, we do not cover the costs, or provide pre-paid labels for items that are being returned. However, we will handle the cost to send you your new item if you choose to exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 2 days, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (this depends on your banks processing time)
Late or missing refunds
Please allow us 2 business days after receiving your item to initialize the refund. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
All items bought on sale are FINAL SALE. They may not be refunded or exchanged. No Exceptions.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and once you receive approval from us, please send your item to:
208-250 Esplanade East
North Vancouver, BC
Please fill out your return/exchange card and include your name, order number and clarify if you are returning or exchanging. Additionally, please ensure you wrap it appropriately to avoid any damage to the garment.
Please note that only one exchange is permitted per order. If the exchanged item is not suitable, a store credit will be issued for the original amount paid (less any shipping fees).
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of your return.
Please email us before shipping back your return or exchange, otherwise your return may not be authorized.
You will be responsible for paying for your own shipping costs for returning your item, additionally initial shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Customs, Duties and Taxes are the sole responsibility of the customer and we are not responsible for any lost or stolen packages.