Essentials BOGO Sale
Both items purchased as part of the Essentials BOGO 50% off deal are non-refundable. Size exchanges for the same item will be allowed as long as stock permits. No refunds or price adjustments will be honoured.
"Original" Lauren Dress Pre-Order
The Original Lauren Dress pre-orders will only be eligible for return in the form of store credit. No refunds to the original method of payment will be permitted. Exchanges may be accommodated if stock permits, however we are not able to guarantee availability due to the limited nature of the pre-order. No cancellations will be permitted.
Regular Priced Merchandise
Regular price items are eligible for a full refund within 14 days of their original delivery date.
Any items purchased at a reduced price (either on markdown or during a sale) are considered final sale and are not eligible for return or exchange. No Exceptions.
Cancellations will only be permitted on unshipped orders within 24 hours of the order being placed. No cancellations are permitted on pre-order items.
Please note that we do not offer price adjustments.
Initiating a Return or Exchange
If you would like to return or exchange a regular priced item, you must be in contact with our team at firstname.lastname@example.org within 5 days of receiving the item to receive your return instructions.
The item must be returned back to our studio within 14 days of the original delivery date. Anything received after this point will not be eligible for a refund.
Only one exchange per item is permitted. If an exchanged item is not suitable, a store credit will be issued for the original amount paid (less any shipping fees).
While we offer free shipping on all orders above $150, we do not provide prepaid return labels. Return shipping expenses are the responsibility of the customer. If exchanging, we will cover the costs of shipping the new item or size back to you once your returned item has been received.
Once your return has been received and inspected you will receive an email notification of your refund within 2 business days. Returns will be processed to the original method of payment and can take up to 10 days to appear depending on your bank’s processing time. Any items that are returned damaged, worn, or without tags will not be approved for return.
Late or Missing Refunds
Please allow us 2 business days after receiving your item to initialize your refund. If you haven’t received a refund after 2 business days, check with your bank or credit card company as it may take some time before your refund is officially posted. If they are unable to see that a refund has been initiated please contact us at email@example.com.
Please send us an email at firstname.lastname@example.org if you receive a damaged or defective item.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit in the form of a gift card for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves originally, then we will send a refund to the gift giver and they will be notified of your return.
Please email us before shipping back your return or exchange, otherwise your return may not be authorized.
You will be responsible for paying for your own shipping costs for returning your item, and initial shipping costs are non-refundable.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We are not able to guarantee that we will receive your returned item.
Customs, duties and taxes are the sole responsibility of the customer and we are not responsible for any lost or stolen packages.